Dana Shapir is Chief Guest Officer at Breeze Airways, where she leads the airline’s end-to-end guest experience strategy across product, service and brand touchpoints. With a career spanning aviation, hospitality and customer-centric innovation, she is known for building high-performing teams and translating brand promise into operational excellence.

At Breeze, Dana oversees the design and delivery of a frictionless, digitally driven experience that reflects the airline’s mission to make travel simple, affordable and kind. She brings a strategic lens to loyalty, service culture and growth — ensuring that guest experience is not just a department, but a competitive advantage.